My Current Airline Rankings as of 2024

airline rankings 2024

As a frequent flyer, I decided to cover various airlines I’ve flown with over the years, ranked from best to worst:

1. Japan Airlines (2019, 2021 – cream of the crop)

Japan Airlines remains the pinnacle of travel for me. Whether flying from Tokyo to Paris or to the U.S., their service, comfort, and attention to detail are unmatched. Their international flights, like the ones to New York, are a perfect example of Japanese hospitality.

2. EVA Air, Taiwan (2021 – also cream of the crop)

EVA Air offered me an equally luxurious experience, especially on my flight from Taipei to Los Angeles. From the food to the service, everything was top-tier, and I could not have asked for a more comfortable journey.

3. Cathay Pacific, Hong Kong (2019 – fond memories despite COVID challenges)

Although I’ve heard that things might have changed post-COVID, my flights with Cathay from Hong Kong to London were incredible. Their in-flight service is etched in my memory for all the right reasons.

4. KLM, Netherlands (2015, 2016, 2023 – best European carrier)

Flying with KLM always feels like a pleasure, especially on long-haul flights between Amsterdam and Cape Town. They’re consistently solid, with friendly staff and an enjoyable atmosphere.

5. Air France (2023 – stellar transatlantic experience)

The Air France flight from Paris to New York felt like a seamless blend of French elegance and efficiency. It was easily one of my favorite transatlantic journeys.

6. Qantas, Australia (2019 – used to be great)

Qantas was a real joy when I flew from Sydney to Los Angeles. However, I understand their standards have dropped post-COVID, which is a shame for such an iconic airline.

7. Fiji Airways (2018, 2019 – underrated gem)

Fiji Airways was an unexpected delight during my travels between Fiji and New Zealand. Their service was warm and sincere, and I always felt well taken care of.

8. Singapore Airlines (2019, 2021 – slightly overrated but dependable)

Although I’d heard rave reviews, my experience flying from Singapore to London was a bit less than perfect. That said, Singapore Airlines remains a reliable option, especially for long-haul flights to places like San Francisco.

9. Austrian Airlines (2015, 2023 – solid European carrier)

Flying from Vienna to New York was a smooth experience with Austrian Airlines. While not the most luxurious, they certainly offer a solid and consistent product.

10. Allegiant Air, USA (2018, 2020, 2022, 2023 – surprisingly reliable)

Despite their budget reputation, Allegiant’s domestic flights—like from Las Vegas to Austin—have never let me down. Their customer service is generous, and cancellations have always been handled gracefully.

For more details on my travel experiences or if you’re looking for travel inspiration, check out Ventana Travel or read about how to get from Belarus to Mexico City in under 12 hours here.

11. Jetstar Asia, Singapore (2019, 2021 – never a bad experience)

My regional flights between Singapore and Bangkok were smooth and efficient. Jetstar Asia is reliable for short hops across Southeast Asia.

12. Virgin Australia (2018, 2019 – in-flight comfort, staff at MEL could improve)

I had a comfortable flight from Melbourne to Auckland with Virgin Australia. However, the ground staff at Melbourne Airport left much to be desired.

13. Air New Zealand (2019 – in-flight comfort, but airport staff not great)

While the in-flight experience from Christchurch to Los Angeles was stellar, the staff at Christchurch Airport were less than accommodating. Still, I’d fly with them again for the onboard service alone.

14. Lufthansa, Germany (2015 – classic, might have changed post-COVID)

Lufthansa took me from Frankfurt to Chicago, and I had a memorable experience. Although, I’ve heard they’ve changed since COVID.

15. Emirates, UAE (2018, 2019 – decent 5th-freedom flight)

I flew Emirates on a 5th-freedom flight between Australia and New Zealand. While it wasn’t as luxurious as their flagship routes, it was still a decent experience.

16. LATAM, Chile (2019 – decent regional flight)

LATAM also operates 5th-freedom flights, and my journey between Sydney and Auckland was pleasant enough.

17. United Airlines, USA (2011-2024 – hit or miss)

My experience with United has been inconsistent. While flying from San Francisco to New York was fine, the chaos at their Houston hub (IAH) is unforgettable—for all the wrong reasons.

18. Alaska Airlines, USA (2014-2023 – fallen from grace)

Alaska Airlines used to be one of my favorite domestic carriers, but my recent flights from Seattle to Anchorage were disappointing.

19. WestJet, Canada (2022, 2023 – could be top-tier with improvements)

I think WestJet has potential, but my flights from Toronto to Calgary revealed that they need some website and service upgrades.

20. Spirit, USA (2017, 2020, 2023 – wonderful or abysmal)

You never know what you’ll get with Spirit. Some flights, like those from Las Vegas to Denver, were great, but others were terrible.

21. AeroMexico (2017, 2019 – mediocre)

My AeroMexico flight from Mexico City to Los Angeles was fine, but not particularly noteworthy.

22. Delta Airlines, USA (2010-2024 – fallen from grace post-COVID)

Delta used to be my go-to airline, especially when flying from Atlanta to New York. However, the decline post-COVID has been noticeable. At least their B18 lounge at ATL is still a favorite.

23. TAROM, Romania (2023 – aging planes, nice staff)

I flew from Bucharest to London with TAROM. While the planes were old, the staff made up for it with their friendliness.

24. JetBlue, USA (2016, 2017, 2024 – used to be great, now lackluster)

JetBlue was a favorite for domestic flights, but my recent experience from Boston to Los Angeles was underwhelming.

25. Air Canada (2022, 2024 – decent product, demoralized staff)

Flying from Toronto to Vancouver, the hard product was fine, but the staff seemed worn down and demoralized.

26. HK Express, Hong Kong (2021 – unpleasant gate staff)

My flight from Hong Kong to Taipei with HK Express was marred by unfriendly gate staff.

27. Hawaiian Airlines, USA (2018, 2019, 2024 – terrible service, decent food)

Hawaiian Airlines offered me mediocre service, especially on my flight from Honolulu to Los Angeles. The food was the only saving grace.

28. Frontier Airlines, USA (2015, 2016, 2022 – initially good, now dreadful)

I used to enjoy flying Frontier, but the counter staff at both Las Vegas and Denver have soured my opinion.

29. American Airlines, USA (2013-2024 – deserves its bad reputation)

American Airlines has been consistently underwhelming, and flying through DFW is the only highlight in an otherwise poor experience.

30. Southwest Airlines, USA (2015-2024 – rock-bottom experience)

My most recent Southwest flight from Denver to Las Vegas was a nightmare, from broken luggage to finding literal blood in my seat.

Dishonorable Mention: Turkish Airlines (2023, 2024 – terrible customer service)

After booking a flight to Istanbul, I had to cancel due to a work conflict and terror threats. Turkish Airlines was completely uncooperative, though thankfully, AMEX travel insurance came through for me.

These rankings are just a snapshot of my travel experiences over the years, but I hope they offer some insight into various airlines across the globe! Safe travels, wherever you may go.

A Bad, Then Good, Experience With Delta

delta sky club experience

A friend shared a story with me that was triggered by a recent encounter with a crying toddler in an airport lounge. It reminded them of an experience from a few years ago when they were traveling with their family, including their two-year-old son. They had two short flights with a long layover in Atlanta.

Their toddler, who was usually a good traveler, suddenly started crying shortly after they settled into the Sky Club lounge. Despite their best efforts and the help of the lounge attendants—who even brought snacks and tried to find juice and a toy—nothing seemed to calm him down. As they were considering leaving the lounge, a man in his late 40s approached them. He used a harsh tone that quickly escalated to inappropriate comments and threats directed at the women in the family, avoiding speaking directly to my friend.

Feeling shocked, my friend decided to leave with their family. On the way out, they reported the incident to the lounge staff, who were extremely apologetic. They offered miles, free Sky Club passes, and other compensations, but my friend appreciated their sympathy more than anything. The staff emphasized that no customer should speak that way to another person and that any issues should be addressed by the attendants.

They spent the next couple of hours walking around the airport with their toddler, who eventually calmed down. However, as luck would have it, the same man who had caused the disturbance was on their flight. Worse, they were both flying in first class. Concerned for their family’s safety, my friend returned to the Sky Club and informed the staff, who took immediate action. The attendant communicated with the gate agent, who then informed the flight crew about the situation. The man was subsequently moved to the last row of the plane.

The flight was uneventful, and their child slept through it. They were grateful for the support from the Sky Club staff, who handled the situation professionally. Other passengers and attendants had also reported the man’s behavior, which helped validate my friend’s account.